Frequently asked questions
Why aren’t my errors being reported?
Section titled “Why aren’t my errors being reported?”The most common reason for errors not being reported is that the app is in a development environment. See the Environments chapter in the Error Tracking guide for more information.
The second most common reason is that the error being reported is covered by the exclude_errors list.
If neither of these is the issue, check out the Troubleshooting guide.
Why aren’t I getting notifications?
Section titled “Why aren’t I getting notifications?”By default we only send notifications the first time an exception happens, and when it re-occurs after being marked resolved. If an exception happens 100 times, but was never resolved you’ll only get 1 email about it.