Frequently Asked Questions

Why aren't my errors being reported?

The most common reason for errors not being reported is that the app is in a development environment. See the Environments chapter in the Error Tracking guide for more information.

The second most common reason is that the error being reported is covered by the exclude_errors list.

If neither of these is the issue, check out the Troubleshooting guide.

Why aren't I getting notifications?

By default we only send notifications the first time an exception happens, and when it re-occurs after being marked resolved. If an exception happens 100 times, but was never resolved you'll only get 1 email about it.